Technical Glitch Policy

Effective Date: [12 June 2025]

This Technical Glitch Policy outlines how [Job Fund] ("we", "our", "us") manages technical issues or system malfunctions that may arise during your use of . We are committed to ensuring a reliable and secure user experience and take all reported technical issues seriously.

1. Definition of Technical Glitches

Technical glitches may include, but are not limited to:

Website downtime or loading failures
Broken links, forms, or login/session issues
Data loss or syncing problems
Errors in displaying user account information
Payment gateway disruptions or transaction failures
Incorrect notifications, messages, or dashboard behavior

2. Our Responsibilities

We strive to:

Maintain regular system monitoring and testing
Respond to and resolve glitches as quickly as possible
Provide timely updates via email or in-app notifications
Restore services with minimal disruption to users

3. User Responsibilities

Users are expected to:

Report technical issues promptly via our query@jobfund.in or help center
Avoid exploiting or intentionally reproducing glitches
Not engage in malicious activity or attempt to breach system security
Provide screenshots or descriptions to help us identify the problem faster

4. Reporting a Glitch

To report a technical issue, please contact us at query@jobfund.in. Kindly include:

Your full name and registered email ID
Date and time the issue occurred
Detailed description of the problem
Device/browser you were using
Screenshots or screen recordings (if possible)

5. Resolution Timeline

We aim to respond to all technical complaints within 24–48 business hours and will prioritize severity level:

Critical Issues: Payment failure, access issues, data loss — resolved ASAP
Moderate Issues: Broken features, minor visual bugs — within 72 hours
Low Priority: UI adjustments, content errors — within 5 business days

6. Compensation & Liability

We are not liable for any direct or indirect loss caused by system downtime or glitches. Compensation, refunds, or account credits (if any) will be offered solely at our discretion and in rare, qualifying situations.

7. Scheduled Maintenance

From time to time, we may schedule maintenance to improve performance or deploy new features. In such cases, advance notice will be provided via email or notifications on the platform.

8. Force Majeure

We shall not be held liable for technical failures caused by circumstances beyond our control, including natural disasters, cyberattacks, third-party service disruptions, or regulatory changes.

9. Changes to This Policy

We may revise this policy at any time. The updated version will be posted on this page with a revised effective date. Your continued use of the platform indicates acceptance of the changes.

10. Contact Us

For any questions or feedback regarding this policy, please contact us at query@jobfund.in.